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Wednesday, April 4, 2007

Ahhh! Search Engines have finally found this blog!

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Just to sidetrack a little..

I found out that Google search engine has just successfully indexed guitar-werks blog on its search engine! So that means it is gonna be very easy to search for this blog from the search engine..

Just an update too..

I've just started work with as a receptionist with a telemarketing company two days ago, and guess my job scope?

-Hear customers scold me.
-and for me to scold them


That's right! I've got tons of customers making queries about SIA's Krisflyer Services, and i've got a couple of 'hard knocks', especially Singapore ones.

Here a transcript of what happened for one such case:

John: Helo madam, this is Krisflyer membership services, how may i help you?

Lady:I would like to know why ah, but why do i have to keep giving my Krisflyer ID when the customer service reps never ever call back?

John:Ma'am,its because we have to verify your identity and to assist you

Lady:What's the point of doing so? Why can't you just use the system and check for me my details?

John:Ma'am, you have to understand that I am just a receptionist, and i have to pass your details on to our cust service reps,so that they can process your request asap.

Lady(screaming..):THIS IS PLAIN STUPIDITY! WHY CAN"T YOU JUST USE THE SYSTEM WITH MY ID? THAT'S SO STUPID AND REDUNDANT YOU KNOW...

John: But Ma'am, you have to understand we're doing our best to speed things...

Lady(still screaming): THAT"S THE REASON WHY SIA SERVICE LEVEL HAS DROPPED SO MUCH THESE FEW MTHS. LIKE THAT STILL DARE SAY SIA HAS GOT THE BEST SERVICE. WHAT A JOKE! YOU KNOW WHAT?I'VE BEEN CALLING THE LAST FEW WEEKS, AND EACH TIME THE STUPID REPS JUST KEEP SAYING THEY WILL CALL AND THEY NEVER DO!

John: Okokkok ma'am..listen to what i've to say...(interrupted)

Lady(still screaming):LISTEN WHAT LISTEN?I DON'T HAVE TO LISTEN TO YOU. YOU BETTER BLOODLY PUT ME ON TO A CUSTOMER SERVICE REP NOOW!

John: But Ma'am, they are experiencing a high call volume, so please co-operate with us.

Lady(still screaming): CO-OPERATE? DON'T YOU DARE TELL ME WHAT TO DO OK!!ELOO, I AM THE CUSTOMER ,AND WHO IS IT THAT MUST BE HEARD?

John(frustration level 70%): Yes ma'am, you're the customer, and we take priority over our customers. But ma'am, if all you wana do is to shout your way, i won't be able to help you. Please listen ma'am, help me to help you.

Lady( screams till no voice): YOU KNOW THE WAY YOU TALK TO ME, YOU SOUND LIKE THE VERY IMPATIENT TYPE YOU KNOW THAT? AND YOU DARE CALL YOURSELF 'RECEPTIONIST'..YOU KNOW WHAT? I'M STARTING TO GET OFFENDED, AND IF YOU ARE NOT GOING TO PUT ME ON THE LINE FOR A REP NOW, I SWEAR I'M GOING TO WRITE IN A LETTER TOMMORROW MORNING TO THE CEO OF SIA, AND SAY HOW LOUSY THIS WORLD CLASS AIRLINE IS!!!!!

John(frustration level 90%):Ma'am, call me impatient, or whatever it is ok? but understand i'm here to help you, and stop messing things around for us and yourself OK? listen, i can put you on hold, but all our reps are busy, and i can only roughly assure you that they will call you back within the next 24 hrs.

Lady: 24hrs??? (hahahahah laugh sacastically), what lousy SIA is this?Looks like i'll just go ahad and write in the letter.

John: OK, you may. But let me offer you a proposal. They call you in the next 30mins ok?

Lady: next 30mins? YOU BETTER MAKE SURE NEXT 30MINS THEY CALL ME UNDERSTAND ANOT! IF THEY DON"T CALL ME BY 1030pm SHARP, I PROMISE I WILL SEND IN THE OFFICIAL COMPLAINT, DO YOU GET ME??

John: Yes ma'am

Lady: ok,make sure they call me. Wait wait wait..now i have another extremely frustrated Krisflyer member who wants to talk to you...(hands phone to her angry friend, and whole process repeats...)


See what I mean? thats my job scope.hahah..looks like blogging about guitar is better. But sometimes in life you just have to be thick-skinned. agree?

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